Storecub
Legal

Refund Policy

Storecub is a platform that connects buyers and sellers. This page explains how refunds work and who is responsible for them.

Effective: April 28, 2026
Applies to all Storecub transactions
⚠️
Storecub is not responsible for refunds of buyer orders

Storecub is a technology platform — not a retailer. For orders between buyers and sellers, all purchases are made directly between the buyer and the seller, and refund decisions are entirely the responsibility of the individual seller. Storecub plan payments are different: they are handled by Storecub and follow the money-back rules on this page.

Overview

How Storecub works

Storecub is a SaaS tool that helps Instagram sellers create online stores and manage orders. When a buyer purchases a product on Storecub, they are buying directly from the seller — not from Storecub.

For orders between buyers and sellers, Storecub does not hold any payments, does not process any funds, and is not a party to the transaction. Those payments flow directly between buyers and sellers via UPI (GPay, PhonePe, QR code). Storecub plan payments are handled by Storecub and follow the money-back rules in the “Refunds for your Storecub plan” section below.

Storecub's role: We provide the technology. The transaction, the product, the delivery, and the refund are all between the buyer and the seller directly.

For sellers

Seller responsibility

As a seller on Storecub, you are responsible for:

Setting and communicating your own refund policy to buyers
Handling all refund requests from buyers directly
Processing any refunds via GPay, PhonePe, or bank transfer
Resolving disputes about product quality or delivery
Complying with Indian consumer protection laws (Consumer Protection Act 2019)

We strongly recommend displaying a clear refund policy in your store description. Sellers who misrepresent products or refuse reasonable refunds may have their accounts suspended.

How to refund a buyer

1
Buyer contacts you on WhatsApp explaining the issue
2
Review their request and agree on a refund amount
3
Send the refund directly via GPay, PhonePe, or bank transfer to the buyer
4
Update the order status to Cancelled in your Storecub dashboard
For buyers

Buyer rights

As a buyer on Storecub, you are purchasing from an individual seller. Storecub cannot process or guarantee refunds on behalf of sellers.

Contact the seller directly on WhatsApp for any issues with your order
Keep screenshots of payment confirmations from your UPI app
Document any product quality issues with photos
If the seller is unresponsive, contact us at support@storecub.com and we will try to help mediate

Under the Indian Consumer Protection Act 2019, you have the right to a replacement or refund for defective goods. If a seller refuses a legitimate refund, you may file a complaint with your state Consumer Forum.

Storecub subscription

Refunds for your Storecub plan

This section covers refunds for your Storecub plan fee, not for product purchases made on seller stores.

Our policy

7-day money-back: if you are not satisfied, you can get a full refund of your first plan payment
It applies to your first plan payment only, and once per phone number
Request it before the deadline: 11:59 pm India time on the 7th day after your first payment
Upgrade payments are not refunded
Your store goes offline once the refund is processed. Your products and store data are kept
After 7 days: No refund — you can cancel to stop future billing
Technical issues: If Storecub is unavailable for more than 24 consecutive hours, we will credit your account
Cancellation: Cancel anytime — your plan access continues until the end of your billing period

How to request a refund

Open Help & Support (the support chat) in your dashboard and type “I want a refund”. The assistant checks whether you are eligible and shows the amount. Our team reviews and approves the request, and the refund reaches you 5–7 working days after approval.

Contact

Need help?

For questions about this policy or if you need help resolving a dispute with a seller:

Storecub Support Team

We respond within 4 to 6 hours during business hours (Mon–Sat, 9 AM to 6 PM IST).