Question 1

How do I share my store link on Instagram?

Accepted Answer

Go to your Storecub Dashboard and copy your store link (e.g. yourname.storecub.com). Add it to your Instagram bio, or share it in Stories using the Link sticker. Buyers tap the link and see all your products instantly.

Question 2

How do I add a new product?

Accepted Answer

Go to My Products in the sidebar and click Add New Product. Upload photos, set your price in Rs., add a description, and set stock levels. Your product goes live instantly with a unique link you can share anywhere.

Question 3

How does payment work for my buyers?

Accepted Answer

Buyers browse your store, add items to cart, and checkout. They then pay you directly via GPay, PhonePe, or by scanning your QR code. You verify the payment in your Storecub dashboard before confirming the order.

Question 4

Where do I see my orders?

Accepted Answer

Click Orders in the left sidebar. You will see all orders with buyer details, items, payment status, and order status. Click any order to open the detail panel where you can update status, add tracking info, and contact the buyer on WhatsApp.

Question 5

How do I update an order status?

Accepted Answer

Click any order in the Orders tab to open the detail panel. Use the Update Status dropdown to change the status. Click Save Changes to apply. The buyer will automatically receive a WhatsApp notification on the Pro plan.

Question 6

How do I print shipping labels?

Accepted Answer

Go to the Orders page and click Print Labels in the top bar. A new tab opens with your labels — choose 1, 2, or 4 per A4 page, then click Print. Make sure you have set your ship-from address in Settings first.

Question 7

How do I upgrade my plan?

Accepted Answer

Go to Settings then Billing. Pick the plan you want and pay. Each plan lists its limits and features on the Pricing page.

Question 8

Why am I not receiving WhatsApp notifications?

Accepted Answer

WhatsApp notifications require the Pro plan. Also make sure your phone number is correctly saved in Settings then Profile. The number must be a valid Indian 10-digit mobile number.

Question 9

A buyer says they paid but I cannot see the payment. What do I do?

Accepted Answer

Ask the buyer to share a screenshot of the payment confirmation from their UPI app. Check your bank account or UPI app for the incoming payment. Once verified, go to the order in Storecub and change the status to Confirmed.

Question 10

How do I handle a refund?

Accepted Answer

Refunds are handled directly between you and your buyer. Storecub does not process payments so we cannot issue refunds. You can refund the buyer directly via GPay or PhonePe. See our refund policy page for more details.

Question 11

How do I delete my account?

Accepted Answer

Go to Settings then scroll to the bottom. Click Delete Account. This will permanently remove your store, products, and personal data within 30 days. Order history is retained as required by Indian law.

How can we help you?

Frequently asked questions